Live-Chat
The Live Chat feature allows viewers to submit comments during a livestream. Comments can be displayed in the player interface and managed directly from the livestream control center.
Live Chat is useful for interactive livestream formats such as townhalls, webinars, conferences, Q&A sessions, presentations, or internal events.
From the livestream control center, users can:
View incoming comments
Add comments manually
Reply to viewer comments
Edit comments
Delete individual comments
Delete all comments
Activate or deactivate comments
Automatically activate new comments
Export the complete comment list
Configure notification settings for comments
Accessing Live Chat
Live Chat is managed from the livestream control center.
To access the Live Chat area:
Open Projects in the main navigation.
Open the desired livestream project.
Go to the livestream control center.
Open or review the Comments area.
The Comments area is displayed next to the live player and provides all moderation and management tools for the livestream chat.
Comments Area
The Comments area shows all submitted livestream comments.
Each comment can display:
Name of the commenter
Date and time
Comment text
Replies
Visibility status
Available moderation actions
Users can search comments, add new comments, export the comment list, delete comments, and manage visibility.
Adding a Comment
Users can add a comment manually from the control center.
To add a comment:
Click Add Comment.
Enter the required comment information.
Save the comment.
Manually added comments can be useful for moderation, testing, editorial input, or posting official messages during a live event.
Viewer Comments in the Player
When Live Chat is enabled in the player, viewers can submit comments directly from the livestream player interface.
The player displays the comment panel beside the video. Viewers can enter their name and comment text, then submit the comment.
Depending on the moderation settings, comments may appear immediately or require activation before they become publicly visible.
Automatically Activate New Comments
The Automatically Activate New Comments option controls whether new viewer comments are made visible automatically.
When this option is enabled, new comments become visible without manual approval.
When this option is disabled, new comments can be reviewed and activated manually by a moderator.
Use manual activation when comments should be moderated before publication, for example for public events, compliance-sensitive livestreams, or large audiences.
Activating and Deactivating Comments
Each comment can be activated or deactivated.
Activated comments are visible to viewers in the player.
Deactivated comments are hidden from viewers but remain available in the control center.
This allows moderators to hide inappropriate, outdated, duplicate, or irrelevant comments without deleting them.
Replying to Comments
Moderators can reply to viewer comments from the control center.
To reply to a comment:
Select the reply action on the comment.
Enter a Name.
Enter the reply text.
Choose whether the reply should be publicly visible.
Save the reply.
Replies can be used to answer questions, provide additional information, or respond officially during a livestream.
If the reply is marked as publicly visible, it can be shown in the player comment panel.
Editing Comments
Existing comments can be edited from the control center.
Use the edit action to update the text or correct a comment.
Editing is useful for:
Correcting spelling mistakes
Removing sensitive information
Adjusting official responses
Cleaning up comments before publication
Deleting Comments
Comments can be deleted individually.
Use the delete action on a comment to remove it from the comment list.
This is useful for removing comments that should no longer be stored or displayed.
Depending on the moderation workflow, deactivating a comment may be preferable if the comment should be hidden but retained for reference.
Deleting All Comments
The Delete All Comments action removes all comments from the livestream.
Use this action carefully, especially during or after a live event.
Typical use cases include:
Clearing test comments before an event starts
Resetting the chat for a new session
Removing all comments after a rehearsal
Exporting Comments
The Export Complete List action exports all comments from the livestream.
This is useful for:
Archiving audience questions
Preparing follow-up communication
Reviewing feedback after an event
Documenting Q&A sessions
Sharing comments with event organizers or moderators
The export includes the available comment information and can be used for further processing outside the platform.
Notification Settings
The Notification Settings action allows users to configure notifications for comment-related activity.
This can be useful when moderators or event teams should be informed about new comments or important chat activity.
The available notification options may depend on the account configuration and enabled modules.
Live Chat Moderation Workflow
A typical moderated live chat workflow can look like this:
Disable automatic activation before the event.
Viewers submit comments through the player.
Moderators review incoming comments in the control center.
Suitable comments are activated.
Moderators reply to selected questions.
Public replies appear in the player if marked as visible.
After the event, comments are exported for documentation or follow-up.
For smaller internal events, automatic activation can be enabled so that new comments appear immediately.
Typical Use Cases
Live Chat can be used for different livestream formats, for example:
Audience questions during webinars
Interactive townhall sessions
Internal company events
Live Q&A sessions
Moderated panel discussions
Event feedback collection
Support or training livestreams
Public livestream interaction
Notes
Live Chat is available for livestream projects, depending on account configuration and user permissions.
The public visibility of comments depends on the activation status and moderation settings.
Before using Live Chat in a production event, it is recommended to test the player integration, comment submission, moderation actions, and export workflow.
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