Platform Status
The Platform Status page shows the current availability and performance of the 3Q platform and its main services. It helps you quickly check whether a service is fully operational or whether an incident or maintenance activity is currently affecting the platform.
You can access the status information in two ways:
In the 3Q platform via Help and Status → Platform Status
Externally via https://3q-status.com
The external status page is especially useful if the 3Q platform interface itself is not available.
Service overview
The status overview lists the operational state of the main platform components, including:
Platform
General availability of the 3Q platform
Customer Interface / Web UI
Availability of the user interface
REST API / SDN API
Availability of the API services
DNS
Availability of DNS-related services
Live Ingest
Availability of livestream ingest services
Encoding Engine / Encoding System
Availability of encoding and processing services
Media Delivery
Availability of video and audio delivery services
Each component displays its current status, for example Operational, so you can identify whether a specific area of the platform is affected.
System metrics
The external status page also provides system metrics, such as encoding queue information and platform uptime. These metrics give additional insight into the current platform load and overall system performance.
Depending on the selected view, metrics may be available for different time ranges such as day, week, or month.
Incidents and maintenance
The status page lists both ongoing and past events. This includes service incidents, scheduled maintenance, and completed maintenance work.
For each incident or maintenance entry, the page may show:
Title
A short description of the incident or maintenance activity
Status
The current state, such as investigating, monitoring, resolved, in progress, or completed
Affected services
Information about which platform components are impacted
Updates
Time-stamped messages from 3Q with the latest information
Resolution or completion details
Information about when and how the issue was resolved or when maintenance was completed
Subscribing to updates
Customers can subscribe to status notifications on https://3q-status.com. This allows operational teams to receive updates about incidents, maintenance windows, and service changes in real time.
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