> For the complete documentation index, see [llms.txt](https://docs.3q.video/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3q.video/user-guide-new-ui/personal-area/platform-status.md).

# Platform Status

The **Platform Status** page shows the current availability and performance of the 3Q platform and its main services. It helps you quickly check whether a service is fully operational or whether an incident or maintenance activity is currently affecting the platform.

<figure><img src="https://949886435-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY0a9tRqzqI1wGBkmcjxd%2Fuploads%2FVrdmdYpnHIWZeW2kzWeF%2Fimage.png?alt=media&amp;token=893d14dd-3220-4179-8236-718bae61899a" alt=""><figcaption></figcaption></figure>

You can access the status information in two ways:

* In the 3Q platform via **Help and Status → Platform Status**
* Externally via [**https://3q-status.com**](https://3q-status.com)

The external status page is especially useful if the 3Q platform interface itself is not available.

### Service overview

The status overview lists the operational state of the main platform components, including:

<table data-search="false"><thead><tr><th width="344.9609375">Service</th><th>Description</th></tr></thead><tbody><tr><td><strong>Platform</strong></td><td>General availability of the 3Q platform</td></tr><tr><td><strong>Customer Interface / Web UI</strong></td><td>Availability of the user interface</td></tr><tr><td><strong>REST API / SDN API</strong></td><td>Availability of the API services</td></tr><tr><td><strong>DNS</strong></td><td>Availability of DNS-related services</td></tr><tr><td><strong>Live Ingest</strong></td><td>Availability of livestream ingest services</td></tr><tr><td><strong>Encoding Engine / Encoding System</strong></td><td>Availability of encoding and processing services</td></tr><tr><td><strong>Media Delivery</strong></td><td>Availability of video and audio delivery services</td></tr></tbody></table>

Each component displays its current status, for example **Operational**, so you can identify whether a specific area of the platform is affected.

#### System metrics

The external status page also provides system metrics, such as encoding queue information and platform uptime. These metrics give additional insight into the current platform load and overall system performance.

Depending on the selected view, metrics may be available for different time ranges such as **day**, **week**, or **month**.

### Incidents and maintenance

The status page lists both **ongoing** and **past** events. This includes service incidents, scheduled maintenance, and completed maintenance work.

<figure><img src="https://949886435-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY0a9tRqzqI1wGBkmcjxd%2Fuploads%2F68lfFL0m9R4qXApXVMHF%2FBildschirmfoto%202026-08-17%20um%2020.34.03.png?alt=media&amp;token=7081bcb6-f3aa-4c3f-88bc-447131f72298" alt=""><figcaption></figcaption></figure>

For each incident or maintenance entry, the page may show:

<table><thead><tr><th width="260.34375">Information</th><th>Description</th></tr></thead><tbody><tr><td><strong>Title</strong></td><td>A short description of the incident or maintenance activity</td></tr><tr><td><strong>Status</strong></td><td>The current state, such as investigating, monitoring, resolved, in progress, or completed</td></tr><tr><td><strong>Affected services</strong></td><td>Information about which platform components are impacted</td></tr><tr><td><strong>Updates</strong></td><td>Time-stamped messages from 3Q with the latest information</td></tr><tr><td><strong>Resolution or completion details</strong></td><td>Information about when and how the issue was resolved or when maintenance was completed</td></tr></tbody></table>

### Subscribing to updates

Customers can subscribe to status notifications on [**https://3q-status.com**](https://3q-status.com). This allows operational teams to receive updates about incidents, maintenance windows, and service changes in real time.

{% hint style="info" %}
We recommend subscribing to status notifications on **3q-status.com**, especially for teams that rely on the continuous availability of livestreaming, encoding, API access, or media delivery.
{% endhint %}


---

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